Shipping policy

Processing Time

Orders are processed and shipped within [3–5] business days of purchase. Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order ships.

Carriers

We ship via UPS, USPS, and FedEx. The carrier for your order is selected based on destination, package weight, and the shipping speed you choose at checkout.

Shipping Destinations

We currently ship within the United States and to Canada.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on destination, package weight, and selected service. We offer free standard shipping on US orders over $300. Estimated delivery times after processing:

  • United States: [3–7] business days (standard), [1–3] business days (expedited)
  • Canada: [7–14] business days (standard), customs processing may add additional time

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or high-volume periods.

Order Tracking

A tracking number will be emailed to you once your order ships. Please allow up to 24 hours for tracking information to update.

Canadian Orders: Customs, Duties & Taxes

Orders shipped to Canada may be subject to import duties, taxes, and customs fees determined by Canadian authorities. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. Customs processing may cause delivery delays beyond our control.

Weather & Temperature Considerations

Olive oil is sensitive to extreme temperatures. During periods of very hot or cold weather, we may hold or adjust shipping timing to protect product quality. We are not responsible for changes in product quality resulting from prolonged exposure to extreme temperatures during transit once a package has been delivered.

Address Accuracy

Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. Packages returned to us due to an invalid address may be subject to reshipping charges.

Lost, Delayed, or Damaged Packages

If your tracking shows delivered but you have not received your package, please contact the carrier first, then reach out to us. For packages that arrive damaged, please refer to our Return & Refund Policy. We are not liable for delays caused by the carrier once a package has left our facility.

Questions

For any shipping questions, contact us at v@bruneracantale.com.